For my final project I’m exploring real-time video assistance over the browser. I have been impressed by Amazon MayDay (discontinued after lanuch since 2013) and its ability to connect you with a human-agent in less than 10 seconds over video. What’s also interesting is that it’s live-support that you don’t pay for in your hands for personal support.
I don’t have a specific usecase for my crowdsourced video stream model yet. MayDay had all sorts of requests including these,
After being stuck on a specific Angry Birds level for a week, a Tech Advisor helped a customer beat the level.
A group of friends asked how to make a perfect peanut butter and jelly sandwich to prove whose approach was best.
A Tech Advisor sang happy birthday to someone as they were receiving a Fire HDX from their boyfriend.
Customers have asked Tech Advisors to draw all sorts of things on customers’ screens, including happy faces, rainbows, unicorns, fire-breathing dragons, and aliens.
Mayday Tech Advisors also get their fair share of date requests and marriage proposals, but beyond that, they’ve been called everything from helpful, patient, sweet, wonderful, and courteous to beautiful, polite, and the “BEST EVER.”
I’m aiming to build a basic infrastructure of video broadcast that takes in “tasks” (instructions) for somebody at the other end to do something. Get it running on a custom server and have people have chat (maybe).
One of the coolest features of MayDay was its screensharing capability:
Things I’ve tried include getting the video to work on a handlebar template. Then with the help of sockets broadcasting it out to different clients. Then I wanted to put it in as a chrome extension so theoretically tasks which don’t require an active browser tab can be done (monitoring babies pets remotely while reading the news).
The code is a bit all over the place at the moment, I was hoping to have a working prototype in the first week so I could try out usecases and build a more polished final product.